Support
How can we help?
A real person reads every message. We aim to respond within two business days.
Get in touch
Email is the fastest way to reach us.
Tell us what you're running into — the more detail, the better. Include your device's serial number if you have it, and screenshots are always welcome.
- General questions: info@nerdotech.net
- Sales: sales@nerdotech.net
What to include
Help us help you faster.
The more context we have up front, the fewer back-and-forth emails it takes to get you sorted.
- Product name and serial number
- Operating system and version (for software/apps)
- Steps to reproduce the issue
- Any error messages, screenshots, or logs
Good to know
A few things worth saying up front.
Real humans
No tier-one script readers, no chatbots. Your message goes to someone who can actually solve the problem.
No data shared
We never need remote access to your device. If we ask for logs, we tell you exactly what's in them first.